Dear Valued Customers,
In our ongoing effort to enhance your experience, we have compiled responses to common inquiries:
Q: Are the products covered by a warranty?
A: Certainly, our lighting products are backed by warranty coverage. The duration and specific terms may vary depending on the product. Should you encounter any quality issues, please don’t hesitate to reach out to our customer service team for assistance.
Q: How can I track my order?
A: Tracking your order is a simple process. Just log in to our website at omgists.com and visit your account page to check your order status and estimated delivery date. Upon placing an order, you’ll receive an email confirmation containing a tracking number to monitor your order’s progress.
Q: How do I track my package?
A: Easily track your package by copying or noting the provided tracking number. Visit the official website of the shipping logistics company responsible for your delivery, and enter the tracking number on their tracking page to get detailed information about your package’s current location and shipping status.
Q: What’s the process for exchanging an item?
A: For guidance on our exchange policy, including deadlines, product condition requirements, and return instructions, please reach out to our customer service team.
Q: What lighting options do you offer?
A: Our diverse selection includes chandeliers, table lamps, wall lamps, floor lamps, and more, catering to various room lighting needs and personal preferences.
We value your cooperation! Our commitment to exceptional customer service remains unwavering. For further inquiries, feel free to contact us at [email protected].
Best Regards,
CHS TRADING CO., LIMITED