Thank you for choosing Omgists.com as your preferred shopping destination!
Here’s crucial information about our payment and shipping policies:
Enjoy complimentary shipping on most orders with no minimum purchase requirement.
We accept payments through PayPal.
Upon confirmation and verification of your order, a confirmation email will be sent, and we’ll promptly initiate the processing of your order.
Our shipping policies are tailored to orders bound for the United Kingdom.
At present, we exclusively ship to locations within the United Kingdom.
The overall delivery timeframe encompasses both order processing and shipping durations.
Order Processing Time:
Typically 3-5 business days. This timeframe is allocated for order processing and preparation. Orders are usually processed within 3-5 working days after payment confirmation. Please note that orders placed on weekends or holidays may experience slight delays, as our warehouse operates on weekdays (Monday to Friday), excluding holidays.
Approximately 7-14 business days. The daily order cutoff time for orders is 5:00 pm (PST). After the cutoff time, we will not process orders received on the same day. Delivery times may fluctuate based on your location and factors such as customs inspections, severe weather, or strikes. Our products are dispatched via Royal Mail, Hermes, DPD, and Yodel.
Upon shipment of your order, a tracking confirmation email will be dispatched. Kindly allow 3-5 working days for tracking updates to manifest. If there are no updates for several days after your order is in transit, please be patient, as it may take a few more days for updates to reflect at the next shipping station.
Regrettably, we cannot accommodate address changes once a package is in transit. If you need to modify the delivery address, please contact us within 24 hours of placing your order via email.
Cancellation of your order is feasible before shipment by contacting us. If canceled within the stipulated time, a full refund will be issued to your original payment method. However, once orders are in transit or processed, cancellations are not possible.
In most cases, there are no additional charges beyond your initial order payment. However, in rare instances, your destination country may impose VAT, customs duties, or fees. If you receive a tax notice from customs, kindly settle the tax first and then contact our customer service with the payment receipt for reimbursement.
If your order encounters issues at customs, is returned, or lost during delivery, please reach out to our support team. We’ll assist you in obtaining a refund or arranging a replacement for your order.
Company: CHS TRADING CO., LIMITED
Company Address: FLAT N153 11/F VALIANT IND CENTRE 2-12 AU PUI WAN ST FO TAN NT HONG KONG
Email: [email protected]
Note: Returns are not accepted at the provided address. For return inquiries, please contact our customer support team for assistance.
Tracking Your Order:
Tracking your order is simple. Follow these steps:
Go to the “Track Your Order” link in the page footer.
Use the tracking number provided in your email to track your package.
Should you have further questions or require assistance, please don’t hesitate to reach out to our customer support team. We’re here to assist you!